Refund policy

At Indie Leathers, we handcraft every product with care and attention using premium materials. If you're not satisfied with your purchase, we’re here to help β€” while ensuring fair practices for both our customers and our craft.

βœ… Returns

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused

    • In its original condition

    • Returned in original packaging

  • Custom-made or personalized items are not eligible for return unless they are damaged or defective.

πŸ”„ Return Process

  1. Email us at indieleatherco@gmail.comΒ with your order number and reason for the return.

  2. If approved, you will receive return instructions and the return address.

  3. Return the product using a trackable shipping service.

  4. Once we receive and inspect the item:

    • We will notify you of the inspection result.

    • If approved, we will proceed with the refund.

πŸ’° Refunds

  • Refunds are issued only after the returned product is inspected and approved.

  • If the product is damaged, used, or not in original condition, the refund may be partially granted or declined.

  • Approved refunds will be processed to your original method of payment within 7 business days of approval.

  • Shipping charges are non-refundable.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

  • We recommend using a trackable shipping method for all returns.

πŸ” Exchanges

We offer exchanges only for items that arrive damaged or defective. Please contact us within 3 days of delivery for exchange requests.

πŸ“© Need Help?

Reach out to us at indieleatherco@gmail.com . We’re happy to assist you.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.